This Refund Policy shall form an integral part of our Terms and Conditions, clauses 13 and 15. You can read the full text by clicking on the link: https://cardezee.com.
The following are excerpts from our Terms and Conditions:
13. CHANGES TO THE ORDER AND REFUND CLAIM
13.1. Paid Orders can not be cancelled or modified.
13.2. The revocation and reflection period of 14 days is not applicable due to the digital nature of the goods to be delivered. The User, therefore, agrees to direct delivery of the goods after payment and explicitly renounces the right of revocation and the reflection period.
13.3. You can send your refund request to Our email address support@cardezee.com.
13.4. Your eligibility to refund will be decided at CARDEZEE sole and absolute discretion.
13.5. We can make a decision about Your refund request only when We make sure about the following information which should be provided by You:
13.5.1. the purchased goods were not used or activated in any way;
13.5.2. the purchased goods are not expired;
13.5.3. there are no signs of fraud.
13.6. In case of refund, You are able to get back the denominated amount of goods excluding processing fees applied by the payment processor.
13.7. We will be able to refund You only when You return goods back to Us for deactivation.
13.8. You are solely responsible for returning the goods in case of refund. There is no responsibility on Our side for back delivery of such goods.
15. PROCEDURE ABOUT COMPLAINTS
15.1. Any complaints about the performed work with stating the reasons must be made known to the CARDEZEE via the email address support@cardezee.com within 7 (seven) days after the complaint arose, or within 7 (seven) days after delivery of the goods. We will try to give a response within 48 (forty-eight) hours (on working days). The performed work will be deemed to be accepted, after the expiry of the aforementioned periods.